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DELIVERY AND RETURNS

Delivery

We ship internationally.

We use DHL and Finnish Posti for the deliveries. DHL is used for all international orders and Finnish bag orders. You will receive an email from DHL when the package is about to arrive. The email will also give you instructions on how to change the arrival schedule. DHL will bring the package straight to the given address and ask for a signature.

Posti shipping option can be chosen for Finnish jewellery orders. You will receive an email from Posti when the package is about to arrive. The package arrives to the given address from the letter box and no signature is needed.

Lovia Oy can not be held responsible for missing packages. Pieces made to order will be shipped as soon as the piece is ready. With standard shipping this will take up to 14 working days. We aim to dispatch all items in stock for orders within 2-6 working days after the order has been confirmed, excluding holidays and weekends. With express shipping you can secure a fast delivery.

Please note, that customers from non-EU countries are responsible for possible import customs and taxes.

We reserve the right to change the shipping prices.

Returns

We offers you a free return and full 30 day money back guarantee from the day you receive your order. The item must be returned in its original packaging and in their original condition, all delicate parts covered from possible scratches during the shipping.

We are happy to either exchange your product or receive money refund within 30 days from the return. The return shipping is will be on us. To avoid any unnecessary prints, we will mail you the return shipping tag when needed. In case you don't have a possibility to print it out, please let us know.

To make the return, please contact hello@loviacollection.com

Unique products

For tailor made pre-ordered products with an unique DNA-label or other feauture we unfortunately cannot provide a return right. These products do have reclamation right and we want to help you with any problems regarding the product. Please contact us at hello@loviacollection.com to let us know if there is something wrong with the unique product you received.


Sample sale products

Sample sale products that cost over 300 € can be normally returned within 14 days of the purchase. Sample sale products that cost less than 300 € can be exchanged to another sample product within 14 days of the purchase.

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