DELIVERY AND RETURNS
We offer international shipping for all orders over 300 €
We use UPS and Finnish Posti (and it's international partners such as DHL) for the deliveries. You will receive an email from the courier when the package is about to arrive. The email will also give you instructions on how to change the arrival schedule if needed. DHL will bring the package straight to the given address and ask for a signature.
In Finland you will receive an email from Posti when the package is about to arrive. The package arrives to the nearest Posti office to you.
We aim to ship all orders within 48 hours (during weekdays) after your purchase. With express shipping you can secure a fast delivery.
Please note that customers from non-EU countries are responsible for possible import customs and taxes.
We offer you a free return and full 30 day money back guarantee
The item must be returned in its original packaging and in their original condition, all delicate parts covered from possible scratches during the shipping. We do not offer standard exchanges, so if you wish to change your product, please return the item you wish to exchange and place a new order.
To avoid any unnecessary prints, we will mail you the return code or shipping tag when needed. To make the return, please contact firstname.lastname@example.org
We refund the full price of your order including VAT when we have received it in unharmed condition. We provide free shipping back to us when you return the product but please note that the shipping cost of your order will not be refunded.
For tailor made pre-ordered products with an unique DNA-label or other feauture we unfortunately cannot provide a return right. These products do have reclamation right and we want to help you with any problems regarding the product. Please contact us at email@example.com to let us know if there is something wrong with the unique product you received.
Sample sale products
Sample sale products that cost over 300 € can be normally returned within 14 days of the purchase. Sample sale products that cost less than 300 € can be exchanged to another sample product within 14 days of the purchase.
Don't hesitate to contact us!
+358 50 471 1780