DELIVERY AND RETURNS

Delivery

Free international shipping on all orders over 300 €

Your orders are delivered by Finnish Posti (and its international partners such as DHL) or UPS. You will receive an email from the courier when the package is about to arrive. The email will also give you instructions on how to change the arrival schedule if needed. DHL will bring the package directly to the given address and ask for a signature.

In Finland you will receive an email from Posti when the package is about to arrive. The package arrives to the Posti office nearest the you.

We aim to ship all orders within 48 hours (during weekdays) after your purchase. With express shipping you can secure a fast delivery.

Please note that customers from non-EU countries are responsible for possible import customs and taxes.

Returns

We offer you a free return and full 30 day money back guarantee

The item must be returned in its original packaging and in their original condition, all delicate parts covered from possible scratches during the shipping. We do not offer standard exchanges, so if you wish to change your product, please return the item you wish to exchange and place a new order.

To avoid any unnecessary prints, we will mail you the return code or shipping tag when needed. To make the return, please contact hello@loviacollection.com

We refund the full price of your order including VAT when we have received it in unharmed condition. From this, the return to your account balance may take up to 14 days. We provide free shipping back to us when you return the product but please note that the shipping cost of your order will not be refunded.

Noticed a small defect? Sometimes a small detail makes a huge difference, we understand! We always strive to carefully check each product, but if you receive a piece with a minor defect, let us know. It's important for us that you can fully love your treasure. Send us a picture of your product at hello@loviacollection.com and we'll aim to find you a better piece.

Unique products

For tailor made pre-ordered products with an unique DNA-label or other feauture we unfortunately cannot provide a return right. These products do have reclamation right and we want to help you with any problems regarding the product. Please contact us at hello@loviacollection.com to let us know if there is something wrong with the unique product you received.

Gifts

You can exchange a gift you have received even without the original receipt within 30 days of receiving the gift. If you exchange your gift to a product that costs less, we will cover the difference with a gift card for you.


Sample sale products

Sample sale products thatcan be exchanged to another product or gift card within 14 days of the purchase.

Questions?

Don't hesitate to contact us!

hello@loviacollection.com
+358 50 471 1780

Warranty & Repairs

It's very important that our products are both timeless and durable. Our artisans provide a two-year repair warranty if you notice a quality issue regarding the production or material of your treasure.

We’re also happy to help you with any needs for repair due to wear and tear. We aim to offer repair services for you with the lowest possible cost and hassle free.

Don't hesitate to contact us at hello@loviacollection.com if you have any issues with your product!

Questions?

Don't hesitate to contact us!

hello@loviacollection.com
+358 50 471 1780

Free shipping

On orders over 300 €

Free returns

Always free 30 days, around the world. Right now we offer a longer return and exchange period, until 15.1.2021.

Visit us

Helsinki Concept Store
Fredrikinkatu 18
Thu-Fri 12-19, Sat 11-16

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