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DELIVERY AND RETURNS

Delivery

We ship internationally.

We use DHL and Finnish Posti for the deliveries. DHL is used for all international orders and Finnish bag orders. You will receive an email from DHL when the package is about to arrive. The email will also give you instructions on how to change the arrival schedule. DHL will bring the package straight to the given address and ask for a signature.

Posti shipping option can be chosen for Finnish jewellery orders. You will receive an email from Posti when the package is about to arrive. The package arrives to the given address from the letter box and no signature is needed.

Lovia Oy can not be held responsible for missing packages. Pieces made to order will be shipped as soon as the piece is ready. With standard shipping this will take up to 14 working days. We aim to dispatch all items in stock for orders within 2-6 working days after the order has been confirmed, excluding holidays and weekends. With express shipping you can secure a fast delivery.

Please note, that customers from non-EU countries are responsible for possible import customs and taxes.

We reserve the right to change the shipping prices.

Returns

Lovia offers you a free return and full 14 day money back guarantee from the day you receive your order. Items must be returned in original packaging and in their original condition. You can either exchange your product or receive money refund within 30 days from the return. The amount will be deducted with a return shipping fee (standard shipping). An information sheet and shipping label can be found inside your order.

In any questions, please contact hello@loviacollection.com

Please note, that sample sale items are not returnable.

 

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