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FAQ’S

Frequently asked Questions

Payment options

Prices in the web shop are in euros and include the Finnish VAT 24%. Finnish VAT is included regardless the shipping address. Please note, there might be additional costs (taxes etc.) with orders outside EU.

We accept a variety of payment methods through Paytrail including major credit cards.

You can pay your order by:

Credit card: Visa, Visa Debit, Visa Electron, MasterCard, Maestro, Diners Club and JCB. All credit card transactions are secure.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Wash & Care

Leather goods: The variations in color and texture are characteristic to quality leather. Over time, the leather will obtain a patina. Exposure to heat, water, oil, make-up and permanent dyes can unfortunately stain tanned leathers. Clean your tanned leather Lovia bag every now and then by wiping it gently with a dry cloth and brush it with vegetable wax.

Orders

Only online shopping is possible. We won't accept orders by phone or e-mail.

There's no minimum order amount. Most accessories and bags accessible are in stock and ready to deliver. In case the pieces are not available in stock, you will be notified with "Available on backorder" mention, Lovia team will contact you with correct delivery time as soon as possible. Lovia reserves the right not to deliver in case of any misconception with our stock level at the time of receiving your order. Incase we're unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to replace or cancel the order.

All items remain the property of Lovia Oy until full payment is received.

Shipping & Delivery

Postage and handling will be added automatically in all orders (Postal Parcel). Orders in Finland are sent via Finnish Post Office and abroad via Fedex or Finnish Post Office.

Lovia Oy can not be held responsible for missing packages. Pieces made to order will be shipped as soon as the piece is ready, this will take up to 14 working days. We aim to dispatch all items in stock for orders within 4-6 working days after the order has been confirmed, excluding holidays and weekends. We will contact you when the order has been dispatched and provide you with a tracking code for the delivery. Customers from non-EU countries are responsible for possible import customs and taxes.

When ordering from outside Finland, please allow up to 14 days for delivery from dispatching. We will post orders worldwide.

In case the pieces are not available in stock, you will be notified with "Available on backorder" mention, Lovia team will contact you with correct delivery time as soon as possible.

We reserve the right to change the prices.

Delivery charges

Currently we offer free worldwide shipping.

Return policy

Lovia Oy offers you a free return and full 14 day money back guarantee from the day you receive your order. Items must be returned in original packaging and in their original condition. You can either exchange your product or receive money refund within 30 days. Please ensure that you return orders with sufficient postage.

Sale items are not returnable. Please contact us in advance if you have any questions about sale items before ordering.

Contact us via email to get a free return: info(a)loviacollection.com.

Return address: 

Lovia Oy
Lovia Webstore Return
Heikkiläntie 10, 3rd floor
00210 Helsinki
Finland

Law & Jurisdiction

Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki, Finland.

Security

Payments

SSL - Guaranteed Security. We value your trust in Lovia Oy and ensure that we operate with the highest care and security standards when it concerns your personal data.

Data Transfer

For a secure transfer of your customer data and especially your credit card details we use a secure transfer system – Secure Socket Layer (SSL) transfer. Here we use a high security 128 Bit encoding from Thawte. All information that has been transferred with this system is encoded before being sent to us. This means nothing can happen to your data.

Data Privacy

Lovia Oy does not provide a third party with your private data. The details needed for completing your order are handled with the utmost privacy. We only keep your details on our system in order to provide you with a fast and efficient order process.

Cookie Policy

What are cookies

As is common practice, this site uses cookies. Cookies are small pieces of text stored in your web browser that allows the Service or a third­party to recognize you and make your next visit easier and the Service more useful to you.

Cookies enable the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

This page describes what information cookies gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

Third party cookies

In some cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimizations our users appreciate the most.

The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy and terms.

In some cases we may provide you with custom content based on what you tell us about yourself either directly or indirectly by linking a social media account. These types of cookies simply allow us to provide you with content that we feel may be of interest to you.

More information

You may learn more about cookies and how to opt out of them by visiting the following third party websites:

Product presentations in Lovia webstore

We can not guarantee that the colors shown on the website are exactly the colors of the actual garments. Colour rendering depends on your computer's settings. We do our best to provide good quality pictures of the products. As we use recycled materials in our designs, the colours of the products might differ slightly. If you have questions concerning colours, measurements or anything, please contact us at: info(a)loviacollection.com. We'll be happy to help you!

Company information

Lovia Oy

Alppikatu 13 B 20
00530 Helsinki
Finland
tel +358 443138554
e-mail: info(a)loviacollection.com

Business ID: 2628861-2

Pay with Paypal, credit card or Finnish online banking payments in Paytrail secure payments.
payment-methods

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